Our team are on-hand to support you whatever the issue, whenever you need it. We offer both account management and technical support services, so all the help you need is just an email or call away.
With help from the leading ticketing system, Zendesk, we will respond to your enquiries in an average time of 2 minutes. This enables us to organise any issues sent our way, so that we can resolve them as quickly and efficiently as possible.
Our team are happy to prepare any reports you need to help you manage your services with us. Whether it’s a full list of your users and mobile numbers, an overspend breakdown, or your data usage per user, we will respond to you quickly and efficiently to get you the information you need.
To maximise cost efficiency, we will advise you on more suitable tariffs, according to your changing needs. Our EMM & Fulfilment services go above and beyond to ensure your devices stay connected and secure, and any new-starters receive a brand new number with their device.
Any problems you have with devices provided by us will be quickly resolved, with loan devices available for when repairs are necessary*. We offer remote support to your end users regarding any queries they may have about their devices and can provide technical guides for a variety of issues.
*Conditional to individual client stock
To ensure our ongoing commitment to the environment we have developed stringent processes and systems inline with the ISO14001:2015 Environmental Certification. We achieved our certification in October 2022.
© Copyright 2023 Data Consulting Services Limited. All Rights Reserved.
Registered in England and Wales Company No. 06562393.
© Copyright 2023 Data Consulting Services Limited. All Rights Reserved.
Registered in England and Wales Company No. 06562393.
